Return Policy
Last updated: June 26, 2026
Effective for orders placed on or after June 26, 2026
At RISEBAND, we stand behind the quality of our products. This policy explains when a replacement, return, or refund may be available.
60-Day Limited Replacement Warranty
Every RISEBAND purchase includes a 60-Day Limited Replacement Warranty beginning on the date confirmed as delivered by the carrier.
If your RISEBAND has a verified manufacturing defect or stops functioning under normal, intended use within 60 days of delivery, contact us and we will review your claim. Our primary remedy is a replacement of the defective item.
This warranty is not a money-back guarantee and does not provide a refund simply because a customer no longer wants the item, does not like it, or feels it did not meet a personal preference.
No Returns or Refunds for Change of Mind
Except where applicable law requires otherwise, all sales are final.
We do not accept returns, exchanges, replacements, or refunds for:
- Change of mind or buyer’s remorse
- Personal preference, comfort, style, color, or subjective dissatisfaction
- Ordering the wrong product, bundle, or quantity
- Expecting results different from a personal preference or routine
- Items that have been used, worn, altered, or damaged after delivery
- Promotional, discounted, or bundle purchases solely because the customer no longer wants them
Individual experiences and preferences vary. A product functioning as intended is not considered defective.
How to Submit a Warranty Claim
Please email support@theriseband.com within 60 days of delivery with the subject line:
Warranty Claim – [Order Number]
Include:
- Your order number
- A brief description of the issue
- Clear photos or a short video showing the problem
- Your current shipping address
We may request additional information or troubleshooting steps before approving a replacement.
Replacement Process
If your claim is approved, RISEBAND may, at its discretion:
- Send a replacement item of the same product or a comparable item
- Send a replacement part, where appropriate
- Request that the defective item be returned before a replacement is sent
- Request proof that the defective item has been safely disposed of
Do not send any item back without written authorization from RISEBAND. Unauthorized returns may not be accepted, processed, or refunded.
If we require the return of a verified defective item, we will provide return instructions. Replacement shipments are sent using standard shipping and are subject to product availability.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or contains the wrong item, contact us within 7 calendar days of delivery and include photos of the item, packaging, and shipping label when possible.
After review, we will provide the appropriate solution, which may include a replacement.
What the Warranty Does Not Cover
The 60-Day Limited Replacement Warranty does not cover:
- Normal wear and tear
- Accidental damage, misuse, neglect, abuse, or improper storage
- Damage caused by unauthorized repairs, alterations, or modifications
- Failure to follow product care, charging, or use instructions
- Loss, theft, or damage occurring after confirmed delivery
- Orders shipped to an incorrect or incomplete address provided by the customer
- Delays, customs holds, or carrier issues outside RISEBAND’s reasonable control
- Free digital guides, gifts, promotional items, or bonus items, which have no cash value and cannot be refunded separately
Refunds in Exceptional Circumstances
Refunds are not our standard remedy.
A refund may be considered only when:
- It is required by applicable law;
- A verified manufacturing defect cannot reasonably be resolved through replacement; or
- RISEBAND approves an exceptional circumstance in writing.
Where legally permitted, original shipping charges, customs duties, import taxes, and third-party processing fees are non-refundable.
Approved refunds are issued only to the original payment method. Processing times may vary depending on the payment provider.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges assessed by the destination country or carrier. These charges are not product defects and are not refundable by RISEBAND except where required by applicable law.
A refused, unclaimed, or undeliverable international shipment is not automatically eligible for a refund.
Your Legal Rights
Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer-protection laws.
For customers in the United Kingdom, European Economic Area, Canada, or any other jurisdiction with mandatory cancellation, return, refund, repair, or replacement rights, those rights take precedence over any conflicting part of this policy.
Contact Us
For warranty or order-support questions, contact:
We typically respond within 1–2 business days.